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Flexicard User Guidelines

DEBIT FUNCTION

Retail: To make payments for goods and services at the shops, supermarkets which accept Flexicard, you are to follow the steps below:

  • Give the card to the shop assistant
  • The shop assistant will swipe the card through the POS and you enter your PIN code and the money need for payment.
  • The cashier then prints the transaction bill and you check the information in the bill carefully before signing in confirmation.
  • After the transaction, you keep a copy of the bill as a proof of the transaction.

Cash Advance: You can also carry out the cash advance transaction at POS of PB Bank with the following steps:

  • Present the card to the transaction dealer.
  • After the transaction dealer swipes the card through the POS, you enter the PIN code and the amount of cash to withdraw.
  • The cashier prints the transaction bill, you check the information and sign in confirmation.
  • At the end of the transaction, you keep a copy of the bill for later comparison if necessary.

Notice: The amount of money to withdraw must be smaller than the balance, and the maximum amount for withdrawal is VND 20 million.

Fund transfer:

  • Present the card to the transaction dealer
  • The transaction dealer swipes the card through the POS and selects the transaction of fund transfer
  • Carry out the transaction

-Transfer between two Debit card accounts: You just need to enter PIN code, the receiver’s account number and the amount of money for transfer

- Transfer from Debit account to Prepaid account: You just need to enter PIN code, the amount of money for transfer and tap the Prepaid card into the card reader

  • The cashier prints the bill of transaction. You are required to check the bill before signing in confirmation.
  • To end the transaction, you keep one copy to compare later if necessary

Notice: At present, you are only allowed to conduct transfer between PG Bank card holders.

PIN Change:

  • Swipe the card through the POS and select the “Change PIN code” transaction
  • Enter PIN code provided by PG Bank and press Enter
  • Enter your new PIN code and reenter it for confirmation, press Enter
  • The screen displays the notice of successful transaction.
  • After the transaction, you can use the new PIN code to conduct other transactions.

Reset PIN code:

  • You make a request paper, sign in confirmation, give it to the officer of the card-accepting department and pay fee under PG Bank’s request.
  • The officer swipes the card, select the transaction of Reset PIN
  • You enter your ID number, your card number and press Enter]
  • You enter the new PIN code and reenter it for confirmation, press Enter.
  • The office prints the bill, you check, sign in confirmation and keep one copy. End of the transaction.

Balance Inquiry:

  • You present the card to the officer of the card-accepting department
  • The officer swipes the card, asks the customers to enter PIN code and select the transaction of Balance Inquiry
  • The officer prints the transaction bill and gives it to the customers. You check the details and sign in confirmation
  • At the end of the transaction, you keep a copy of the bill to compare later if necessary.

Mini Statement:

  • You present the card to the officer of the card-accepting department
  • The officer swipes the card, asks the customers to enter PIN code and select the transaction of Mini Statement.
  • The officer prints the transaction bill and gives it to the customers. You check the details and sign in confirmation
  • At the end of the transaction, you keep a copy of the bill to compare later if necessary

Notice: The Mini Statement transaction is conducted within 5 latest transactions of the customer’s account.

PREPAID FUNCTION

Card Activation transaction: This transaction is aimed at activating the Prepaid card before usage:

  • The officer of the card-accepting department conducts the Merchant Service Card and select the Card Activation transaction.
  • You proceed to tap the card into the card reader of POS ( tap twice, the first time to confirm the transaction, the second time for the payment device to activate the balance for the prepaid card)
  • After the transaction, you can use your card to conduct other transactions.

Goods/ Services Purchase:

  • You give the card to the officer of the card-accepting department
  • The officer tap the card into the card reader of the payment device and enter the amount of money for payment.
  • The officer prints the transaction bill and gives it to the customers. You check the details and sign in confirmation
  • At the end of the transaction, you keep a copy of the bill to compare later if necessary

Top up transaction:

  • You fill in the request paper, sign in confirmation and give cash to the officer of the card-accepting department.
  • The officer swipes his/her Merchant Service Card to confirm the transaction. The officer swipes the customer’s Prepaid card, select the Topup transaction and enter the amount of money.
  • The officer prints the transaction bill and gives it to the customers. You check the details and sign in confirmation
  • At the end of the transaction, you keep a copy of the bill to compare later if necessary

Balance Inquiry:

  • You tap the card into the card reader of the payment device, select the “Balance Inquiry” Transaction
  • The device prints out the bill containing the balance. End of the transaction.
Notice: The balance of the account one day is the balance of the previous day

Mini Satement:

  • You tap the card into the card reader of the payment device, select the Mini statement transaction.
  • The device prints out the bill containing the balance. End of the transaction.

Notice: The statement only lists the 5 lastest transactions.


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